Services
Not every issue can be solved from afar. Our engineers roll up their sleeves—repairing hardware, racking gear, tracing cable, stabilizing Wi-Fi, and supporting your people right at the desk. You get faster resolution, cleaner environments, and fewer repeat incidents.
Remote support is brilliant for most day-to-day issues. But when you’re facing physical realities—mystery cabling, failing switches, broken workstations, noisy UPS alarms, rooms with dead zones—there’s no substitute for being present. Onsite work compresses the diagnosis loop, removes guesswork, and prevents the same problems from resurfacing.
Our onsite team combines hands-on engineering with tidy execution. We fix the thing you called about—and harden the environment while we’re there: labeling, documentation, photos, and small improvements that add up to fewer tickets over time.
And if you already have internal IT (or a primary MSP), we slot in cleanly as joint helpdesk support: we coordinate in shared tickets, collaborate on troubleshooting, and handle the onsite portion—repairs, installs, swaps, and validations—so your team isn’t stuck waiting on “hands and eyes.”
When hardware fails, we diagnose, repair, replace, and validate—then document everything.
We collaborate with your internal IT or primary provider to close issues faster.
Switches, firewalls, APs, servers, UPS—install, replace, patch windows, and health checks.
Planned installs with checklists and sign-offs so the work is consistent across locations.
Desk-side help where speed and empathy matter most.
Installs, moves, adds, changes—with minimal disruption.
We coordinate with ISPs, low-voltage, AV, and SaaS vendors to get work done.
Make audits calmer with real, current documentation.
From “spaghetti closets” to stable, supportable builds.
Open a ticket or call for P1s. We confirm scope, priority, and who/where to meet onsite.
We book the window (or roll immediately for emergencies), align on change windows, and coordinate vendors.
Hands-on repair or installation plus verification with end users and your team—so the resolution is real.
Plain-language summary, before/after photos, and follow-ups captured in your monthly review.
We provide onsite coverage across Your Metro Area and surrounding counties, with scheduled visits to extended regions. Emergency dispatch is available for P1 outages. After-hours and weekends are supported with a simple multiplier—no surprise trip fees.
Mon–Fri, 8:00–6:00 (local). Planned change windows by request.
Same-day dispatch for P1 in metro; next-day for extended coverage areas.
Zone A (metro) included in most plans. Zone B/C billed per simple, published rate.
Ask us about regular onsite days at your locations.
Managed clients get onsite included for scheduled work and incidents within scope. For ad-hoc or project work, we use flat day-rates or half-day blocks. Hardware, cabling, and third-party services are passed through with quotes approved by you. No mystery fees, ever.
For joint helpdesk engagements, we can bill as a simple block of hours, per-dispatch, or a lightweight co-managed add-on—so your team gets reliable onsite coverage without changing your primary support model.
Yes—workstations, peripherals, basic network gear swaps, and on-site diagnostics. If a warranty/RMA is required, we handle serials, photos, vendor coordination, and validation after the replacement.
It’s co-managed support. We work with your internal IT team or existing MSP in shared tickets, jump on calls for troubleshooting, and dispatch onsite for installs, repairs, and hands-on validation—without stepping on ownership.
We default to remote for speed; we dispatch onsite when physical access accelerates diagnosis or the solution (repairs, installs, hardware swaps, cabling, Wi-Fi tuning, hands-on user support).
Yes. We schedule, attend, test, and close the loop—so you’re not stuck as the middle-person.
Yes. We plan change windows to minimize disruption. After-hours/weekend work uses a simple multiplier.
We bring spares when possible, handle RMAs, and document serials and photos so replacements are quick.
Happily. We standardize patching, label, document, and leave you with photos and a wiring map.
Tell us what’s happening—we’ll triage fast, schedule the right engineer, and get you back to steady state.