Infrastructure care
Switches, firewalls, APs, servers, UPS—install, replace, patch windows, and health checks.
- Rack/stack, cable dressing, labeling, asset tags
- Config backup, firmware updates, failover testing
- Wi-Fi tuning and spectrum checks
Services
Not every issue can be solved from afar. Our engineers roll up their sleeves—racking gear, tracing cable, stabilizing Wi-Fi, and supporting your people right at the desk. You get faster resolution, cleaner environments, and fewer repeat incidents.
Remote support is brilliant for most day-to-day issues. But when you’re facing physical realities—mystery cabling, failing switches, noisy UPS alarms, rooms with dead zones—there’s no substitute for being present. Onsite work compresses the diagnosis loop, removes guesswork, and prevents the same problems from resurfacing.
Our onsite team combines hands-on engineering with tidy execution. We fix the thing you called about—and harden the environment while we’re there: labeling, documentation, photos, and small improvements that add up to fewer tickets over time.
Switches, firewalls, APs, servers, UPS—install, replace, patch windows, and health checks.
Desk-side help where speed and empathy matter most.
Installs, moves, adds, changes—with minimal disruption.
We coordinate with ISPs, low-voltage, AV, and SaaS vendors to get work done.
Make audits calmer with real, current documentation.
From “spaghetti closets” to stable, supportable builds.
Open a ticket or call for P1s. We confirm scope, priority, and who/where to meet onsite.
We book the window (or roll immediately for emergencies), align on change windows, and coordinate vendors.
Hands-on repair plus small improvements—labels, photos, backups checked—so the fix sticks.
Plain-language summary, before/after photos, and follow-ups captured in your monthly review.
We provide onsite coverage across Your Metro Area and surrounding counties, with scheduled visits to extended regions. Emergency dispatch is available for P1 outages. After-hours and weekends are supported with a simple multiplier—no surprise trip fees.
Mon–Fri, 8:00–6:00 (local). Planned change windows by request.
Same-day dispatch for P1 in metro; next-day for extended coverage areas.
Zone A (metro) included in most plans. Zone B/C billed per simple, published rate.
Ask us about regular onsite days at your locations.
Managed clients get onsite included for scheduled work and incidents within scope. For ad-hoc or project work, we use flat day-rates or half-day blocks. Hardware, cabling, and third-party services are passed through with quotes approved by you. No mystery fees, ever.
We default to remote for speed; we dispatch onsite when physical access accelerates diagnosis or the solution (hardware swaps, cabling, Wi-Fi tuning, hands-on user support).
Yes. We schedule, attend, test, and close the loop—so you’re not stuck as the middle-person.
Yes. We plan change windows to minimize disruption. After-hours/weekend work uses a simple multiplier.
We bring spares when possible, handle RMAs, and document serials and photos so replacements are quick.
Happily. We standardize patching, label, document, and leave you with photos and a wiring map.
Tell us what’s happening—we’ll triage fast, schedule the right engineer, and get you back to steady state.