Remote Support

Built for Business, Not Screen Sharing

What Makes Our Remote Support Enterprise-Grade

Faster fixes, tighter security, and zero guesswork—day or night.

Consent & Privacy Controls

Explicit consent prompts, view-only mode, black-screen privacy, and session timeboxing when required.

Unattended Access (Approved)

Pre-approved devices with allowlists and MFA gates; device-bound tokens and revocation on departure.

Just-In-Time Elevation

Time-limited admin elevation with reason codes; no persistent local admins on endpoints.

Forensics-Ready Logs

Session metadata, operator identity, file transfers, and command history stored to policy retention.

Multi-Monitor & HiDPI

Monitor switch, all-screens view, UHD/4K support, and DPI-aware cursors for precise input.

Adaptive Performance

Auto bitrate/framerate adapt to weak links; GPU offload when available for smooth video.

< 15 min

Typical Connection Time
90%+

First-Contact Fix (Remote)
256-bit

TLS Encryption
99.9%

Tooling Uptime Target

Start a Session

How Users Reach Remote Support

Phone or email opens a ticket—then we send a secure one-time link or PIN to join.

📞

Phone

Live answer 24×7 for P1/P2
Identify device & urgency
Instant secure link texted/emailed

✉️

Email

Auto-ticket creation
PIN-based join or installer download
Status updates and session summary

🖥️

Web Launcher

One-time lightweight app
No admin rights required for view/control
Mac/Win/Linux installers for recurring use

Why This Beats “Quick Screen Share”

Enterprise Remote Support vs. Ad-Hoc Tools

Security, auditability, and scale—without sacrificing speed.

Ad-Hoc Screen Share

Uncertain encryption & logging
No device inventory or policies
Weak elevation model
Manual notes, poor traceability
Single-monitor, inconsistent quality

Byte Tek Remote Support

Strong TLS + signed binaries
Asset-linked, policy-driven access
JIT elevation with approvals
Comprehensive session auditing
Multi-monitor, adaptive video

Service Details

Capabilities, Security, Tooling & Onboarding

Everything you need to know—no surprises.

Fast Connection

One-time launcher, PIN join, or pre-installed agent. NAT-friendly with relay fallback.

Control & Tools

Keyboard/mouse control, file transfer, clipboard sync, laser pointer, system info, service/process tools.

OS Coverage

Windows, macOS, Linux; mobile assist for iOS/Android (screen share & guidance where supported).

Multi-Monitor & 4K

Monitor switch, tiled views, scaling for high-DPI, and efficient 4K streams on capable links.

Unattended (With Approval)

Policy-bound access for servers and kiosks; revocation and device quarantine on policy breach.

Reporting

Per-session metrics, operator notes, transfer logs, and closure codes feed monthly reports.

Identity

SSO/MFA for technicians, per-customer RBAC, device trust checks.

Encryption

TLS in transit, disk-encrypted session artifacts at rest, signed agents.

Data Handling

Redaction for secrets, optional privacy blur, least-privilege operations.

Compliance

Aligned to CIS controls; audit-ready logs and immutable incident history.

PSA/RMM

Automatic ticket creation, device lookups, and time entries.

MDM/EDR

Respect device policies; JIT elevation integrates with endpoint controls.

Email/Phone

Templates and IVR route P1/P2 for fastest engagement.

Priority	Example	Initial Response	Update Cadence	Target Restore
P1 Critical	Security incident, widespread outage	≤ 15 minutes (24/7)	30–60 minutes	Workaround ≤ 4h / Restore ASAP
P2 High	VIP down, department outage	≤ 1 hour (24/7)	2 hours	≤ 1 business day
P3 Normal	Single user issue	≤ 4 business hours	Daily	≤ 2–3 business days
P4 Low	How-to request	Next business day	Every 2–3 days	As scheduled

* P1/P2 handled 24×7; P3/P4 on business-hours unless otherwise contracted.

Discovery — Devices, users, VIPs, policy review, risk items.
Agent/Launcher — MSI/PKG deployment or portal launcher branding; allowlists.
Runbooks — Standard fixes, escalation tree, privacy parameters, compliance notes.
Pilot — Test flows across OSes; tune bitrate, elevation rules, and reporting.
Go-Live — Publish join links/PIN workflow and measure KPIs monthly.