How quickly can you respond to IT emergencies?

Our 24/7 monitoring typically prevents emergencies before they happen. When issues do arise, we guarantee response within 15 minutes for critical situations and provide same-day resolution for most problems.

What areas do you serve?

We serve businesses across East Tennessee and surrounding markets, including Knoxville, the Tri-Cities, Nashville, Chattanooga, Asheville, and Lexington. We provide remote support across all service areas and on-site service in our primary markets.

What's included in your managed IT services?

Our managed services include proactive monitoring, maintenance, help desk support, cybersecurity protections, backup and recovery planning, and strategic guidance—so recurring issues stop happening and your technology supports your business instead of slowing it down.

What compliance certifications do you have?

Byte Tek Solutions maintains CompTIA certifications and Microsoft certifications, and operates with security and compliance controls suitable for regulated environments. We support client requirements across CMMC, PCI DSS, and HIPAA through monitoring, hardening, policy-driven operations, and audit-ready documentation.

What industries do you specialize in?

We have deep expertise in healthcare, finance, construction, manufacturing, legal services, and education. Each industry has unique compliance requirements and challenges that we understand and address specifically.

Knoxville, TN • On-site when needed • Remote support available

We Fix the IT Issues That Keep Getting Put Off.

Slow computers, Wi-Fi drops, email problems, backups you don’t trust, random outages — we’ll help you resolve it first. While we’re fixing it, we’ll show you what to change long-term so it doesn’t come back.

Slow PCs Wi-Fi drops M365 login loops Spam / phishing Backups & restores

Get One Issue Resolved What We Fix Every Week

Real Ownership No ticket ping-pong You know who’s responsible

Practical Wins Fix now, plan later No pressure—just progress

Local Knoxville based On-site support available

Secure by Default Hardening + monitoring Built into how we work

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Certified, Compliant, and Trusted

Industry-Leading Certifications & Compliance

We hold ourselves to high standards so you can trust us with your critical systems.

CompTIA Certified

Industry-standard IT professional certifications

Microsoft Certified

Microsoft ecosystem specialists

CMMC Ready

Controls & documentation for regulated environments

PCI Support

Hardening + monitoring for payment environments

HIPAA Support

Security-first operations for healthcare workflows

24/7 Monitoring

Proactive detection + prevention

What We Fix Every Week

Common IT Problems We Get Off Your Plate

Pick the issue that’s bothering you. We’ll fix it, explain the cause, and show you how to prevent repeats.

Slow PCs & “Everything Takes Forever”

We identify what’s actually causing the slowdown and get machines running like they should—without guesswork.

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Wi-Fi Drops, Dead Zones, Unreliable VPN

We stabilize connectivity, tune the network, and make remote work predictable instead of frustrating.

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Email Problems & Microsoft 365 Headaches

Login loops, missing mail, spam issues, compromised accounts—fixed, secured, and documented.

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Backups You Don’t Fully Trust

We verify backups, test restores, and make sure you can recover quickly when it matters—no guessing.

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Security Concerns (Ransomware, Phishing)

We harden endpoints, enforce MFA, reduce exposure, and set up monitoring so problems are caught early.

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Not sure what to pick?

Tell us what’s been annoying your team. We’ll point you to the fastest fix and the cleanest long-term solution.

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Why Partner With Us

The Byte Tek Difference

Less chaos. More clarity. Faster fixes. Stronger security.

Local + Accountable

You get a real person who owns the outcome — not a call center loop.

Fewer Repeat Issues

We fix root cause, document it, and prevent it from coming back.

Security Built-In

Hardening + monitoring isn’t an add-on — it’s how we operate.

Clear Next Steps

You’ll know what’s happening, why it happened, and what to do next.

How It Works

Fix First. Then Prevent Repeats.

We keep it simple and practical — no bloated onboarding just to start helping.

1

Quick Discovery

We ask the right questions, look at the environment, and identify likely root cause.

2

Resolve the Issue

We fix the immediate problem and confirm everything’s stable.

3

Explain It Clearly

No jargon — you’ll understand what caused it and what’s at risk if it repeats.

4

Prevent Repeats

We show you the practical changes that eliminate the recurring headaches.

Common Questions

Everything You Need to Know

Short, direct answers — no sales fluff.

What makes Byte Tek different from other IT companies?

We focus on solving the real IT problems that slow teams down — especially the issues that keep getting pushed to the back burner. We fix the issue first, explain what caused it, then help you prevent it with a practical plan.

How quickly can you respond?

Our proactive monitoring prevents many emergencies. For urgent issues, we prioritize immediate response and aim for same-day resolution whenever possible.

Do you do on-site support?

Yes — we’re Knoxville-based and can be on-site when needed. We also provide fast remote support across all service areas.

What’s included if we move to managed services?

Proactive monitoring, maintenance, help desk support, cybersecurity protections, backup/recovery planning, and strategic guidance — so recurring issues stop happening.

Have an IT Issue That’s Been Sitting Too Long?

If something keeps getting pushed off, let us take a look. We’ll help you get it resolved first — and you’ll walk away with clear next steps.

Get One Issue Resolved Call Now: (865) 630-2983